Cotterills Business Supplies

Simplicity and speed are the keys to success for Halifax-based Cotterills Business Supplies when it comes to using Legerdemain and add-on software developed by Multisys Computers Ltd.

“The system works, and it is very straightforward and totally reliable, both for our staff and our customers,” said Managing Director Stuart Cotterill, who heads a 20-strong team at the helm of the family-run business.

“Every single customer has been positive about it. They absolutely love it, because it makes their job so much easier.” Stuart Cotterill. Managing Director, Cotterills Business Supplies

“We have worked with Multisys for the past five years, and the company seems to be on our wavelength and on the wavelength of our industry in general, so we watch with interest when another new product comes out. Multisys really has its finger on the pulse.”

Multisys provides both Cotterill’s front and back office systems to help run the business smoothly and offer an online purchasing facility for customers. Both staff and customers are very impressed by Multisys Liaison, Legerdemain’s fully-integrated web ordering system.

“Every single customer has been positive about it,” added Stuart. “They absolutely love it, because it makes their job so much easier. They can see instantly what they have bought previously, and repeat orders can be placed instantly.

“From our point of view, when a customer places an order, it drops directly into the system, there’s no paperwork involved and it’s very fast and efficient. Our sales representatives like it because it updates customers’ records immediately.”

Stuart and his staff also appreciate the quick and efficient way Multisys deals with any problems that might arise. “We have an in-house IT specialist, but if there’s something that requires extra help, we know we can call the Multisys team and we will get an instant or extremely quick response,” he said.

“The main advantage for me personally is that I can speak directly to the managing director about a particular difficulty we might have, and we can solve the situation swiftly at the highest level.

“For example, recently Jim and I were both away on holiday when an IT problem cropped up. I rang him on his mobile, discussed the situation and everything was resolved within a quarter of an hour. I really can’t speak too highly of the service we receive from Multisys.”